1. Warranty Coverage

All kitchen utensils purchased from Kralon.xyz come with a [1-Year Warranty] from the date of purchase, unless otherwise stated. This warranty covers any manufacturing defects in materials or craftsmanship under normal use conditions.

2. What’s Covered:

  • Defective workmanship or materials
  • Functional defects (e.g., handles breaking, materials cracking under normal use)
  • Issues caused by faults during manufacturing

3. What’s Not Covered:

  • Damage due to misuse, abuse, or improper care (e.g., using utensils in a manner not intended by the manufacturer)
  • Accidental damage (e.g., drops, cracks, chips)
  • Normal wear and tear (e.g., fading, dulling of blades, or surface discoloration)
  • Damage caused by third-party repairs or modifications
  • Products purchased from unauthorized resellers

4. How to Make a Warranty Claim

If your item is defective or doesn’t meet your expectations, please follow these steps to initiate a warranty claim:

  1. Contact Us: Reach out to our customer support team at [admin@kralon.xyz] or through our contact page with your order number, a brief description of the defect, and clear photos or videos demonstrating the issue.
  2. Provide Proof of Purchase: Please have your order number or receipt handy. This will help us verify the warranty claim and expedite the process.
  3. Return Instructions: Upon receiving your warranty claim, our customer support team will provide you with return instructions (if applicable). You may be asked to return the defective product to us before a replacement or refund is processed.
  4. Resolution Options: After evaluating your claim, we will offer one of the following resolutions:
    • Replacement: We will send you a replacement of the same item at no additional cost.
    • Refund: If a replacement is not available, a full refund will be processed.
    • Repair: In certain cases, we may offer to repair the product if possible.

5. Warranty Limitations

  • The warranty is non-transferable and is only valid for the original purchaser.
  • Warranty claims must be made within [1 year] of the purchase date.
  • The warranty does not cover products that have been used in commercial settings, unless otherwise specified.

6. Shipping & Handling

  • The customer is responsible for the cost of returning the product for warranty claims unless the product is found to be defective.
  • We will cover the shipping costs for the replacement item once the claim is approved.

7. Exclusions

Kralon.xyz reserves the right to reject any warranty claim that does not meet the criteria outlined in this policy. If a product is returned that does not qualify for a warranty, the customer will be responsible for the cost of return shipping.

8. Changes to This Warranty Policy

We reserve the right to update or modify this warranty policy at any time without prior notice. Any changes will be posted on this page with an updated date.